The design and materials have to be superior quality so that it will not fall apart under my weight. However, even when it comes to, say, just a larger towel, their prices are higher.

Why? The answer is quite simple — for a “normal” size towel, the manufacturing process is standard and they make thousands or maybe even millions that are the same size. However, for specialty sizes they only make a few.

It’s not a matter of fairness. It is simple economics.

I’m just glad that they are out there making products that allow those of us who are larger to live normal lives.

We can either remain large and live normal lives or live normal lives while we get smaller. But either way, we have options that would not otherwise be available.

Finally, I called customer service, and the person I spoke to admitted that the chair wouldn’t be sent until November. When I asked why it took Living XL’s computer system two weeks to figure out that my item was not in stock–and why they didn’t have the minimal courtesy to notify me of this fact–I was told that their computer systems were “slow”. I asked, politely, to speak to the supervisor. I was put on hold, and then, after a few minutes, the call mysteriously disconnected. Needless to say, they lost a customer. It doesn’t matter what their products are like: with this kind of customer service, they’re not going to last long.